Recent research from Smoove has revealed that conveyancing issues are causing significant stress for buyers, with nearly half identifying communication problems with solicitors as their primary concern during property purchases. For sellers, understanding these challenges is crucial for maintaining successful transactions, and at Coakley & Theaker, we are here to assist you.
The research found that 49% of recent homebuyers struggled most with engaging with their conveyancers, regardless of whether they were first-time buyers or experienced purchasers. More concerning is that less than one-third felt fully informed during the process, while nearly a quarter couldn't understand how conveyancing worked at all.
This confusion stems from conveyancers facing unprecedented pressure. Instructions rose by 32% in 2024 compared to the previous year, leaving legal professionals with less time for client communication and creating a cycle of queries and confusion.
At Coakley & Theaker, we help homeowners sell their house, and this means we need to help you understand, and resolve, buyer problems.
When buyers struggle to understand the conveyancing process or face poor communication from their solicitors, it increases the risk of:
Extended completion timeframes
Last-minute queries that could delay exchange
Buyer anxiety leading to potential transaction withdrawal
Misunderstandings about legal requirements or property issues
As a seller, you can help smooth the conveyancing process:
Choose Experienced Professionals: Select a solicitor known for clear communication and efficient processes. This sets a positive tone for the entire transaction chain.
Prepare Documentation Early: Having all necessary paperwork ready - including property deeds, planning permissions, building regulations certificates, and service contracts - reduces delays and buyer confusion.
Maintain Open Communication: Consider providing buyers with a comprehensive information pack about your property, including any known issues, recent improvements, and local area insights.
The research reveals encouraging trends that should improve future transactions:
69% of buyers now prefer fully digital, paperless conveyancing services, while 45% are open to AI-managed ID and fraud checks. However, 89% still want direct contact with their solicitor, showing the continued importance of personal communication alongside technological improvements.
Matt Joy from Smoove notes that "a combination of human intervention, industry expertise and digital tools" can address current communication problems while helping conveyancers manage their increased workloads more effectively.
Select Forward-Thinking Solicitors: Choose legal representatives who are investing in digital systems and client communication tools.
Set Realistic Expectations: Factor potential conveyancing delays into your moving timeline and communicate realistic completion dates to buyers.
Stay Proactive: Maintain regular contact with your solicitor and be prepared to assist with any queries about your property.
Consider Timing: Be aware that the increased pressure on conveyancers may mean transactions take longer than historically expected.
At Coakley & Theaker, we’re more than just estate agents, we’re your local property partners. With a wealth of experience and a passion for helping people find their ideal homes, we’re committed to delivering exceptional service every step of the way.
If you’re considering a move to Bury St Edmunds in 2025 or want expert advice on the local property market, contact us today. Call 01284 769691, or get in touch via our social media profiles to discuss your options.
Bury St Edmunds, Suffolk 01284 769691 or 01359 256821 or 01449 737706 or 07803 138123
Email: [email protected] or [email protected]
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